1. Introduction
Vex Collective ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets for our events, engage with our marketing services, or interact with our music label operations.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Date of birth (for age verification at events)
- Postal address and billing information
- Payment information (processed securely through Stripe)
- Emergency contact information (for event attendees)
- Social media profiles (when you connect or interact with us)
Automatically Collected Information
- IP address, browser type, operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
- Location data (with your consent)
- Device information and identifiers
Event-Specific Information
- Ticket purchase history and preferences
- Check-in data and attendance records
- Photos and videos taken at events (with consent)
- Feedback and survey responses
3. How We Use Your Information
We use your information for the following purposes:
- Processing ticket purchases and event registrations
- Providing customer support and responding to inquiries
- Sending event updates, confirmations, and important notices
- Marketing communications (with your consent)
- Improving our services and website functionality
- Ensuring event security and age verification
- Analyzing trends and user behavior
- Complying with legal obligations
- Fraud prevention and security measures
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers including:
- Payment processors (Stripe) for secure transactions
- Email service providers for communications
- Analytics providers (Google Analytics) for website insights
- Cloud storage and hosting services
- Marketing platforms and advertising networks
Event Partners
For events, we may share necessary information with:
- Venue partners and security personnel
- Co-promoters and event collaborators
- Age verification services
- Emergency services (if required)
Legal Requirements
We may disclose your information when required by law, to protect our rights, or in response to legal processes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and employee training
- Secure data storage and backup systems
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Consent withdrawal: Withdraw consent for data processing
To exercise these rights, contact us at privacy@vex.net.au
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Enable personalized advertising
- Social media cookies: Enable social sharing features
You can manage cookie preferences through your browser settings.
8. Age Restrictions
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. For certain events, age verification is required and different age restrictions may apply.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Event-related data may be retained for longer periods for safety and security purposes.
11. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: